Client Service

Our Circle of Superior Service

We recognize that the healthcare system can be complicated, that is why we involve our entire Prominence team, including at the executive level. We do this because we care about our clients and members, and we strive to do the right thing and find appropriate solutions in a timely manner.

As a Prominence Customer, our Open Door policy for client satisfaction remains steadfast: engage with us! Our integrated service model includes Customer Care Advocates, dedicated Account Management and Senior Leadership – all committed to client and member needs

We Are Local!

Our Prominence Sales, Pharmacy and Medical teams are staffed locally in both northern and southern Nevada, meaning all the decision-making and strategy related to member care and client needs is conducted by close-knit groups that collaborate daily.

Teams have direct access to company decision-makers and comprehensive knowledge of the entire organization. This unified and integrated relationship translates to a more hands-on, personal experience for our group clients and a more nimble response time to the needs of the entire community.