Photo of familyWe provide Prominence Health Plan members with information and resources that can help you make the most of your health benefits. If you have questions or need assistance, please contact our Customer Service Department. 

If you or someone you are assisting has questions about your health benefits or other information related to your plan coverage, you have the right to receive help and information in a language other than English at no cost. Call Prominence Health Plan Customer Service at the phone number on the back of your member ID card and we can assist you. You can also contact Customer Service to ask for the translation of written benefit materials.

Language translation services

Member Portal

The Prominence Health Plan member portal is designed to help you easily manage your plan and access personal benefit information in a secure online setting.

Log In

Learn more about the portal 

Pharmacy Services

Get information on your pharmacy benefits, including Specialty Pharmacy care and the Pharmacy by Mail program.

Learn More

Claims Payment and Appeals Process

Important information about claims processes including how to file a claim, claim denials, balance billing and more.

Learn More

Teladoc™ Telemedicine Services

Get access to U.S. board-certified doctors, pediatricians and therapists by phone or video — 24-hours a day, every day of the year — through Teladoc™.

Learn More

For Members

We provide Prominence Health Plan members with information and resources that can help you make the most of your health benefits. If you have questions or need assistance, please contact our Customer Service Department. 

If you or someone you are assisting has questions about your health benefits or other information related to your plan coverage, you have the right to receive help and information in a language other than English at no cost. Call Prominence Health Plan Customer Service at the phone number on the back of your member ID card and we can assist you. You can also contact Customer Service to ask for the translation of written benefit materials.

Language translation services

Photo of family

Member Portal

The Prominence Health Plan member portal is designed to help you easily manage your plan and access personal benefit information in a secure online setting.

Log In

Learn more about the portal 

Pharmacy Services

Get information on your pharmacy benefits, including Specialty Pharmacy care and the Pharmacy by Mail program.

Learn More

Claims Payment and Appeals Process

Important information about claims processes including how to file a claim, claim denials, balance billing and more.

Learn More

Teladoc™ Telemedicine Services

Get access to U.S. board-certified doctors, pediatricians and therapists by phone or video — 24-hours a day, every day of the year — through Teladoc™.

Learn More